Please contact Amoureux Knives before returning any items at will.amoureux@amoureux-knives.com.

Because all Amoureux Knives products are one-of-a-kind, handmade pieces, and no two are ever exactly the same, there may be times when the product received is not exactly as expected. For this reason, our products have a 3-day inspection period effective immediately upon delivery. You must email Amoureux Knives (will.amoureux@amoureux-knives.com ) during the 3-day inspection period if you are not satisfied with the product, to determine eligibility for return or exchange (minus the price of shipping & handling) and to receive shipping instructions prior to making a return. We reserve the right to charge a 10% restocking fee if a customer makes repeated returns.

Products not eligible for return of any kind are those bearing any form of distinguishing customization that would cause the product to not be resalable. The decision of what customizations are resalable is at the sole discretion of Amoureux Knives.

All products may only be returned if they are in the original packaging, unused, and in resalable condition. The product cannot show any damage, wear, or use or the product will not be accepted or credited for return or exchange. Additionally, knives must not have been used to cut and must not have been sharpened or they will not be accepted or credited for return or exchange.

Any returned products must include all original components and packaging in original, resalable condition. Please ensure the item is securely wrapped and padded and is fully insured for your own protection. All returns must be received within 2 weeks of the date provided within the return instructions. Please also include your packing slip and reason for return.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United States, shipping your goods may take longer than expected.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Certain items cannot be returned such as special orders or personalized items.  

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at will.amoureux@amoureux-knives.com.